1.1 Type and Nature of Information
The information we collect in most cases relates to Customers but can relate to suppliers, our subcontractors and other parties we deal with. Information is gathered for a range of primary purposes, including the provision of ongoing Customer support and the compiling of Customer databases to enable us to more accurately market our goods and services.
Privacy Laws require us to manage Customers’ data in an open and transparent manner. We may collect the following personal information from Site visitors and users of our services. The types of personal information we collect include but are not limited to:
On the Sites you may have the ability to comment or participate on blogs, discussion forums or other parts of the Site that allow you to post your comments. We may collect this data on our platform when you choose to comment or participate (“Public Data”). This Public Data includes information such as your comments, your time zone, and any information you input. You should be aware that any information you provide in this manner may be made broadly available for others.
We may receive information when you view content on or otherwise interact with our services (“Log Data”). We may receive this Log Data automatically.
This Log Data includes information such as Personal Information from your interaction with us and its content, our services and our advertising, including without limitation device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the Site, mobile network information, time, date, referring URL, the type of operating system and browser, ad data, IP address, server address, date and time of your visit to our Site, information of documents you download, pages visited, search terms, cookie information, and standard web log data.
The Log Data may be processed for the purposes of operating our Site, providing our services, ensuring the security of our Site and services, maintaining back-ups of our databases and communicating with you.
1.2 Legal Basis for Collection of Personal Information
As a provider of a wide range of services, Funlab frequently finds that it is necessary to collect Personal Information during the course of transactions. In accordance with the Privacy Laws, the legal justification for this collection is on the basis that the Personal Information that you provide to us is required in order for you to enter into a contract with us. Accordingly, by voluntarily submitting the Personal Information to us by any of the following means, you are evidencing your consent to this Policy:
- activity booking and competition entry forms;
- application forms (including online applications to access Wi-Fi internet at some of Funlab’s Related Entities’ entertainment precincts);
- Funlab’s contractors, in relation to services operated by Funlab in conjunction with such contractors;
- websites (including, but not limited to, our Sites as well as social media sites such as LinkedIn, Facebook, and in some instances cookies);
- online transactions;
- networking functions (eg: business cards);
- over the phone;
- credit card details via credit card purchases on our payment platforms and gateways; and
- information collected from third parties.
1.3 'Sensitive Information'
We may be required from time to time to collect sensitive information from you, but will not do so without your express consent. “Sensitive Information” is given its meaning in the Privacy Act but generally includes information or an opinion about an individual’s racial, religious or ethnic origin, health information or political/ philosophical affiliations or beliefs.
1.4 Cookies and Other Similar Technologies
Cookies are files that store information on the device on which you are using or accessing our Sites. Cookies also retain your details and preferences, so you can easily continue your browsing session upon return to our Sites. If you do not want to activate cookies, you can opt-out of receiving them by amending the settings of your Internet browser, although you may find that some parts of our Sites will consequently have limited functionality and personalisation if you do so.
1.5 Third Party Analytics Tools
We may use third-party analytics tools to:
- analyse usage trends on our Sites, including the tracking and reporting of Site traffic, ad conversion tracking, traffic analysis and marketing optimisation; and
- collect this data in aggregate form so that it cannot identify any individual.
Third-party analytics tools collect non-personal information such as the web pages you visit, add-ons, and other analytics data that assists us in improving our products and services.
These tools might include, but are not limited to, Google Analytics, Google AdWords conversion tracking, Google Tag Manager, or Facebook Ads conversion tracking. Third-party cookies may be placed on your device by a service provider to us, for example, to help us understand how our products or services are being used. Third-party cookies may also be placed on your device by our business partners to advertise the service to you elsewhere on the Internet.
We reserve our rights to modify, add or remove any third-party analytics tools. By using our Sites, you consent to the processing of any non-personal information these tools will collect in the way and for the purposes described above.
1.6 Customer consent
Wherever practical, Funlab will obtain the express consent of Customers to the collection of Personal Information. In some situations, Funlab will interpret a Customer's actions as indicating that a Customer consents to the collection of Personal Information. This may occur where the Customer has provided Personal Information for a particular purpose and that purpose cannot be achieved without Funlab making use of the Customer's Personal Information.
1.7 What happens if Personal Information is not provided?
You can choose not to provide us with your Personal Information. However, this may mean that:
- we will not be able to provide you with our Services, or be limited in how we can do so;
- we may be unable to process and open an account for you; and/or
- we will not be able to properly investigate or resolve any complaint you submit.